The Consequences of World War I

World War I was fought on battlefields throughout Europe between 1914 and 1918. It involved human slaughter on a previously unprecedented scale—and its consequences were enormous. The human and structural devastation left Europe and the world greatly changed in almost all facets of life, setting the stage for political convulsions throughout the remainder of the century. A New Great Power Before its entry into World War I, the United States of America was a nation of untapped military potential and growing economic might. But the war changed the United States in two important ways: the countrys military was turned into a large-scale fighting force with the intense experience of modern war, a force that was clearly equal to that of the old Great Powers; and the balance of economic power began to shift from the drained nations of Europe to America. However, the dreadful toll taken by the war led U.S. politicians to retreat from the world and return to a policy of isolationism. That isolation initially limited the impact of Americas growth, which would only truly come to fruition in the aftermath of World War II. This retreat also undermined the League of Nations and the emerging new political order. Socialism Rises to the World Stage The collapse of Russia under the pressure of total warfare allowed socialist revolutionaries to seize power  and turn communism, one of the world’s growing ideologies, into a major European force. While the global socialist revolution that Vladimir Lenin believed was coming never happened, the presence of a huge and potentially powerful communist nation in Europe and Asia changed the balance of world politics. Germanys politics initially tottered toward  joining Russia, but eventually pulled back from experiencing a full Leninist change and formed a new social democracy. This would come under great pressure and fail from the challenge of Germanys right, whereas Russias authoritarian regime after the tsarists lasted for decades. The Collapse of Central and Eastern European Empires The German, Russian, Turkish, and Austro-Hungarian Empires all fought in World War I, and all were swept away by defeat and revolution, although not necessarily in that order. The fall of Turkey in 1922 from a revolution stemming directly from the war, as well as that of Austria-Hungary, was probably not that much of a surprise: Turkey had long been regarded as the sick man of Europe, and vultures had circled its territory for decades. Austria-Hungary appeared close behind. But the fall of the young, powerful, and growing German Empire, after the people revolted and the Kaiser was forced to abdicate, came as a great shock. In their place came a rapidly changing series of new governments, ranging in structure from democratic republics to socialist dictatorships. Nationalism Transforms and Complicates Europe Nationalism had been growing in Europe for decades before World War I began, but the wars aftermath saw a major rise in new nations and independence movements. Part of this was a result of Woodrow Wilson’s isolationist commitment to what he called self-determination. But part of it was also a response to the destabilization of old empires, which nationalists viewed as an opportunity to declare new nations. The key region for European nationalism was Eastern Europe and the Balkans, where Poland, the three Baltic States, Czechoslovakia, the Kingdom of the Serbs, Croats, and Slovenes, and others emerged. But nationalism conflicted hugely with the ethnic makeup of this region of Europe, where many different nationalities and ethnicities sometimes lived in tension with one another. Eventually, internal conflicts stemming from new self-determination by national majorities arose from disaffected minorities who preferred the rule of neighbors. The Myths of Victory and Failure German commander Erich Ludendorff suffered a mental collapse before he called for an armistice to end the war, and when he recovered and discovered the terms he had signed onto, he insisted Germany refuse them, claiming the army could fight on. But the new civilian government overruled him, as once peace had been established there was no way to keep the army fighting. The civilian leaders who overruled Ludendorff became scapegoats for both the army and Ludendorff himself. Thus began, at the very close of the war, the myth of the undefeated German army being stabbed in the back by liberals, socialists, and Jews who had damaged the Weimar Republic and fueled the rise of Hitler. That myth came directly from Ludendorff setting up the civilians for the fall. Italy didn’t receive as much land as it had been promised in secret agreements, and Italian right-wingers exploited this to complain of a mutilated peace. In contrast, in Britain, the successes of 1918 which had been won partly by their soldiers were increasingly ignored, in favor of viewing the war and all war as a bloody catastrophe. This affected their response to international events in the 1920s and 1930s; arguably, the policy of appeasement was born from the ashes of World War I. The Largest Loss: A Lost Generation While it is not strictly true that a whole generation was lost—and some historians have complained about the term—eight million people died during World War I, which was perhaps one in eight of the combatants. In most of the Great Powers, it was hard to find anyone who had not lost someone to the war. Many other people had been wounded or shell-shocked so badly they killed themselves, and these casualties are not reflected in the figures.

The Criminal Justice System And Are Introduced Into A New...

Abstract - Offenders enter the criminal justice system and are introduced into a new world. While incarcerated offenders become a part of a new temporary community in which they must learn how to behave and interact with other inmates. Upon release prisoners must then relearn the new norms to reintegrate into the community successfully. When it is time to be released offenders face many barriers before and during their reintegration into the community. Former offenders lack the resources to reenter a community and depending on the offense the criminal will need a lot of support to deter them from reentering the prison system. Reintegrating into the community is when a person who has not been a part of a community for some period of time,†¦show more content†¦Criminals who have been released need support services for such reasons as this one. Some inmates are fortunate enough to be released to families who are expecting their return and are willing to help support them until they get back on their feet, which is one less barrier that they need to overcome. However, some are returned to the community with no one to help look after them or provide them with a home or monetary relief until they find a job. Which continues to add to preexisting barriers that offenders already face. When prisoners are released into the community in similar terms like these, they are left to be their own support system. At this point the offender must look for a place to live and a job to supply for their necessities. But when someone has a criminal record employers in most states can deny jobs to people who were arres ted, but never convicted of a crime. (After Prison: Roadblocks To Reentry, 2004, p. 10). When states allow employers to ask about prior arrests and convictions that limits the ability for offenders to gain employment. In the United States there are 37 states that allow employers to ask about their criminal background even if the applicant was not convicted. And then there are 10

Hilton Hotel Free Essays

News Brief Hilton Hotels tops in customer satisfaction http://planyourmeetings. com/2006/06/01/hilton-hotels-tops-in-customer-satisfaction/ By Kristi Casey Sanders Published: June 1, 2006 Hilton Hotels Corporation leads the hotel industry in customer satisfaction, according to the latest statistics from the American Customer Satisfaction Index (ACSI). With a score of 78 points out of a possible 100, Hilton took the leadership position among the seven hotel companies mentioned in the survey. We will write a custom essay sample on Hilton Hotel or any similar topic only for you Order Now Overall, the hotel industry improved 3 percent to 75, equaling its highest score since 1994. Hilton takes great pride in its ACSI customer satisfaction score, which confirms the results of an unparalleled focus and commitment by the 74,000 team members at our owned and managed hotel properties across the country to deliver the best in guest service,† said Dieter Huckestein, president – hotel operations owned and managed for Hilton Hotels Corporation. Hilton’s portfolio of 2,000 hotels includes Hilton, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn Suites, Hilton Garden Inn and Homewood Suites by Hilton. The ACSI is produced through a partnership of the University of Michigan Business School, ASQ, and CFI Group, which measures customer satisfaction in the competitive hotel industry on a regular basis. The ACSI is updated on a rolling basis. New scores for the hotel industry replace those collected one year ago and are added to scores of five other sectors of the economy measured during the intervening year. One sector that didn’t fare well was the airline industry, which dropped 1. percent to 65, its lowest score since the industry was rocked by 9/11. Southwest Airlines still rules the industry at 74. US Airways made the industry’s biggest jump, improving nearly 9 percent to 62. Northwest Airlines, on the other hand, dropped 4. 7 percent to 61, taking last place in the industry as it struggles with strikes and a Chapter 11 bankruptcy filing. The overall decline was attributed to the airlines’ struggle with labor contracts, bankruptcies and higher fuel prices, lea ving consumers feeling they are getting less for their money. How to cite Hilton Hotel, Essay examples Hilton Hotel Free Essays These things that I learned at last lesson: 1)Product and service difference: Basically ; Products are tangible and services are intangible. For example; Apple Iphone, Coffe Mocha at Starbucks are products,but healthy services sector,home repair service,wireless communication,trip to somewhere ;they dont result ownership of anything. 2)Customer vs. We will write a custom essay sample on Hilton Hotel or any similar topic only for you Order Now consumer :Customer and consumer are not same things. For example;mother buy napkin for her baby and then baby consume it in this situation baby is a consumer, mother is a customer . )Sales dont mean to marketing. Sales cover just selling but marketing process makes the broad strategy. Selling and advertising are only part of larger ‘marketing mix’ marketers purpose satisfying customer needs. 4)Consumer Behavior:’The behavior that consumers display in searching for purchasing,using,evaulating and disposing of products and services that they expect will satisfy their needs’. When ? decide to buy new product what factors influence on me? A)External factors:cultural,social,family rolesstatus,reference groups B)Internal factors:psychological factors(motivation,perception,learning,belief and attitudes) * Consumer behavior includes all the decisions a consumer makes when spending their time and money. The what,why,when,where,and how of consumer purchases are examined. 5)Two consumer entities Personal consumer:the individual who buys goods services for his or her own use for household use. Organizational consumer:Business,government Marketing Concept: Production orientation:company wanted efficient production lines ,not focused product variation. Sales Orientation:overproduction,excess product Marketing concept:focus on customer,expectations of customer,marketers become more sophisticated in understanding the consumer and delivering products that meet their need. Societal Marketing Concept:Consider consumers long run best interest,in this concept marketers are consciousof negative effect health,environment. * Fair trade: trying to give support manufacturer,especially poor companies such as Africa Endonesia. Segmentation,targeting,positioning:Segment:share simialr meet and expectations and enables marketers to target consumers. Divide the total market into smaller segments. (segmentation) Types of segmentation:geographic,demographic(age gender,family size,family life-cycle Marketing mix: The set of tactical marketing tool. 4P=PRODUCT,PLACE,PROMOTION,PRICE. P roduct;goodsservices combination. Place;includes company activities that make the product available to target consumers. for example;using social networks,internet stores. Promotion;activities that malke product availableto target customers,and persuade. (public relation,advertisement,selling process. Customer value:Perceived value is relative and subjective. Developing a value proposition(unique selling proposition) is critical in attaining successful positioning of a broad Customer trust: Recommendation,word of mouth influence on customers,newspaper,websites Customer retention:loyal customer:buy more products, are less price sensitive Customer profitibality-focused marketing: BCG growth-share matrix=each produsct hs different contribution(star,question mark,cash cow,dog) Platinum- heavy user,not price sensitive Gold-heavy user but not as profitable Iron Lead-like dogs in bcg approaches SEYMA TEMEL-135710019 How to cite Hilton Hotel, Essay examples

Philosophy and Rhetoric of Auditor †Free Samples to Students

Question: Discuss about the Philosophy and Rhetoric of Auditor. Answer: Introduction The main objective of audit is to offer an organizations shareholders with expertize, and independent opinion or views as to whether annual account of an organization shows fair and true view of financial position and whether they could be depended on (Bamber Iyer, 2007). Audit enhance trustworthiness of the financial information by offering some written assurance from the self-regulating source which they shows fair and true view of the reports. Such independent could not unmet in case users come to realize that auditors were inclined by some persons, mostly the firms management (Nelson, 2006). This is because independence of auditor is the most significant aspect in founding trustworthiness of the auditing opinions. Basically, according to Reiter and Williams (2004) auditor independence is nowadays a troubled issues for quite sometimes. Some of the major issues of this concept are that there have been no doubts rooted in economic arrangement whereby the customers pay for the audit services. In other scenarios laying individuals on term of independence with some separative context given the serious economic connection in between the customer and the auditor is said to have some issues granting auditor their independence appearance. With these considerations, this essay present an evaluation of what auditor independence is as well as an evaluation of how auditors could be independent even when being paid by their customers. Explanation of Independence of Auditors Independence it the key means by which auditors shows that they could perform their duties in an objective way (Prentice, 2000). Auditors independent is the independence of the auditors from external or internal parties which might result to some financial interest in an organization being audited. Independence of auditors needs objective approach and integrity to audit process. (Moore, Tetlock, Tanlu Bazerman, 2006). It usually requires an auditor to conduct their operations freely and in the most objective means. In essence, independence of the auditors is the independent from those parties with interests which could be damaged by outcomes of the audit. It also implies independent from persons with some interests in financial data. Need for auditors independence mostly arise since in most scenarios users of the financial information do not have adequate knowledge or information in understanding what is contained in an organizations annual account (Moore, Loewenstein, Tanlu Bazerm an, 2003). Therefore, they heavily depend on auditors independence assessment. In addition, auditor independence is one of the chief objectives of auditing firm (Kinney, Palmrose Scholz, 2004). Nonetheless, this might only result in solving independence by their presence. In case auditors are changed every five years, they would look more independence, but this does not guarantee independence. Since auditors might not be 100%, this does not imply that they could not create opinion based on the evidence recovered from audit work, which might make them a bit independent. An auditor is independent when their decision or audit opinion is not at any point influence by relationship between the auditor and other parties (Nelson, 2006). In this case, they are usually expected to offer unbiased as well as honest professional notion on financial statement of a given firm to shareholders. At times doubts are expressed in regard to independence of the external auditors. It could be stated that unless important corporate governance measures are put in place, an auditor might reach audit judgements and opinions which could he greatly influenced by wish of maintaining relatively better relations with the organizations being audited (Bazerman, Morgan Loewenstein, 1997). In case such takes place, auditors could no longer be independent and shareholders could not heavily rely on opinion provided by these auditors. Auditors independence is usually the foundation of auditing occupation as it is the pillar of publics trust. Auditor can be independence in three primary means; that is investigative independence, programming as well as reporting independence. Programming independence usually protects auditors capacity in selecting one the most suitable strategy while conducting audit work (Derieux 2000). This means that auditors are allowed to slant any part of financial statement in whatever means they deem the best. On the other hand, investigative independence usually protects auditors capacity of implementing strategies in any manner they could consider fit. In this case, they have unlimited access to an organizations financial information. Further, reporting independence usually protects auditors capacity in selecting to disclose to general public info they strongly believe could be revealed. In this scenario, auditor independence is in a condition where it could be more likely to be compromise d. Interestingly, an auditor might be independent even whenever they are paid. This is based on the fact that though they are being paid by their client, auditors become less sceptical as compared to what they would have been if not paid and therefore they are very keen while conducting their audit work (Derieux 2000). This help them to observe high level of independence while conduct their job. Further, despite being paid by their clients, auditors still observe independence in that they want to enhance or maintain strong reputation of their accountants and to fairly as well as accurately report audit work such that their shareholders could make some sound decisions in maintaining confidence of general public (Corless, Bartlett Seglund 1990). Further, despite the auditors being paid by their clients they tend to observe higher level of independence. This is evidenced by the fact they tend to show capacity of acting with high level of integrity and being objective as well as maintaining an attitude of the professional scepticism which is crucial in enhancing audit independence (Derieux 2000). In addition, auditors are independence despite them being paid by clients in that they try to scrutinize all the financial statements presented by the management without being influenced by anybody in the organization since they cannot be fired for any reason and could not be fired for failing to show high level of integrity while conducting their audit work. Conclusion In conclusion, auditing said to be very important since it offer an organizations shareholders with expertize, and independent opinion or views as to whether annual account of an organization shows fair and true view of financial position and whether they could be depended on. In addition, it can be concluded that auditing is crucial since it enhances trustworthiness of the financial reports by offering some written assurance from the self-regulating source which they reveal fair and true view of the financial statements. Therefore, it can be concluded that independence is the key means by which auditors shows that they could perform their duties in an objective way. It can be viewed as independence of the auditors from external or internal parties which might result to some financial interest in an organization being audited. It can also be concluded that independence of auditor requires an auditor to conduct their operations freely and in the most objective means. In essence, it ca n be concluded that independence of the auditors is the independent from persons whose interest could be damaged by outcomes of the audit. It is also found out that independence of auditor arise from persons with some interests in financial reports. Therefore, auditor independence is one of the chief objectives of auditing firm. It is also found to be a process of auditors making their decision or audit opinion without being at any point influence by relationship between the auditor and other parties. Thus, they offer unbiased as well as honest professional notion on financial statement of a given firm to shareholders. References Corless, JC, Bartlett, RW Seglund, R J 1990, Psychological factors affecting auditor independence.The Ohio CPA Journal,49(1), 5-9. Bamber, EM, Iyer, VM 2007, Auditors' identification with their clients and its effect on auditors' objectivity, Auditing: A Journal of Practice Theory, 26(2), 1-24. Bazerman, MH, Morgan, KP, Loewenstein, GF 1997, Opinion: The impossibility of auditor independence, Sloan Management Review, 38(4), 89. Derieux, SA 2000, Let's Reassess Accounting Standards,Journal of Accountancy,189(5), 82. Kinney, WR, Palmrose, ZV, Scholz, S 2004, Auditor Independence, Non?Audit Services, and Restatements: Was the US Government Right?, Journal of Accounting Research, 42(3), 561-588. Moore, DA, Loewenstein, G, Tanlu, L Bazerman, MH 2003, Auditor independence, conflict of interest, and the unconscious intrusion of bias. Division of Research, Harvard Business School. Moore, DA, Tetlock, PE, Tanlu, L Bazerman, MH 2006, Conflicts of interest and the case of auditor independence: Moral seduction and strategic issue cycling, Academy of Management Review, 31(1), 10-29. Nelson, MW 2006, Ameliorating conflicts of interest in auditing: Effects of recent reforms on auditors and their clients, Academy of Management Review, 31(1), 30-42. Prentice, RA 2000, The SEC and MDP: Implications of the self-serving bias for independent auditing, Ohio St. LJ, 61, 1597. Reiter, SA Williams, PF 2004, 'The philosophy and rhetoric of auditor independence concepts', Business Ethics Quarterly, vol. 14, no. 3, pp. 335376.

Why Is Demand Important in Tourism free essay sample

Though accurate information cannot be obtained, because of the lacking of sufficient equipment to measure demand and the different ways people travel nowadays, research must be carried out to know more or less tourism demand. Following, there will be deeper examination of the importance of demand, the used methods to identify demand and how the figures help â€Å"reliably forecasting future sales or revenues to determine if a company’s project proposal will be financially reasonable† (Goeldner amp; Ritchie, 2011). Demand in tourism can be related to the willingness of a person to travel and it can be calculated by knowing the things that encourage them and at the same time the determinants that persuade them against traveling to a destination. Consequence of not recognizing the demand of a service can lead to a company’s malfunction. Simply put, a corporation decides to focus on something specifically and spend a large amount of money doing so but without researching, it may end up failing if there is another firm that is known as the best in offering the same service or product. We will write a custom essay sample on Why Is Demand Important in Tourism or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Customers will go to the one they recognize rather than try a new product. Therefore, if not being the best, a company better differentiate itself. Similarly, measuring demand provides sales figures to a firm for it to make final decisions, so as to increase or decrease its product or service, for example, hotels need to estimate the rooms to keep in order to leave the least vacant rooms possible, since it is a service it will not be able to sell for the next day. Other decisions may include pricing, if demand is low, is probably best to lower price to increase demand (Kamlesh, 2010); destinations attractiveness, which places is most popular for tourists and when is the time they like to visit, which determines the highest profitable time; improvement of services, such as in transportation, find a way of traveling faster to a destination or what ways tourists’ prefer to move around. In other words, just as market trend changes tourists’ preferences, motivations and tastes are different every time. It is firms’ responsibility to match variables such as â€Å"the level of age, income, occupation, time, whom to travel with and personality, which determine the destination choice process† (Munoz, 2006). Once understanding the importance of demand, data can be obtained by using measuring demand methods, which consistently has to do with supply- the amount of service available to customers. The most commonly used methods include: Visitor arrivals, Visitor-days or visitor-nights, and amount spent (Goeldner amp; Ritchie, 2011). Visitor arrivals involve counting the number of tourists that arrive at a particular destination. It is relatively easier and precise to use this method when tourists come by public transportation since it is recorded. The data given can be compared to see, for example, when the high peak of a destination is. Visitor-days or visitor-nights measurement is more valued than the former to tourism planners because they can obtain specific data on the estimated number of their target customers. This method also can distinguish tourist expenditures make tourists during day or night. Since not all tourism-related business has the same focus, this method is considered more accurate. For instance, beach operators will most likely want to know the statistics on visitor-days. Thus, up to now, this method is considered the most effective, and unlike the last technique, amount spent, which has significant information but is the hardest to acquire. Normally, tourists hide or pay little attention to it and thus forget over time how much they spend, consequently the preferred information may not be as accurate as expected. This can be as well calculated through tax collections figures. How much tourists spend on lodging, for example, by using the amount of tax collected on room rent, and the rate of the tax on room rent (â€Å"Tourism Phenomenon,† 2011). In brief, methods to measure tourism demand exist to make forecast essentially for tourism marketers and planners, this in turn reciprocally increase demand. Lastly but not least important, for firms to operate efficiently they are to know what methods of demand measure(s) would be more beneficial to them, and then use the information obtained to improve or develop themselves. In this paragraph, Tourism Toronto will be used to explain how businesses use research to achieve success. As the official destination marketing organization for Toronto’s tourism industry, Tourism Toronto is in charge of providing visitors the best experience during their stay in Toronto (Tourism Toronto, [TT], n. d. ). Simply put, they plan visitors’ tours. Visitors create their itinerary, and the company will find those places or events for them while delivering their best services. If looking how it works internally, it obviously by does research of the market trend. Without knowing what is highly demanded, Tourism Toronto would not be able present satisfactory services or meet supply with demand. And even to increase demand, they need advertising; when people like their experience, they would mechanically think where they went is a great destination, and so will promote word of mouth advertising for the company. Also by using methods, it can have a basic idea of when the highest peak season is, and what activities they love doing the most in Toronto. Concerning pricing, they can lower pricing during off-seasons to raise demand during the least profitable times. All in all, Tourism Toronto as a company linked with tourism, it necessitates demand analysis methods the most to succeed in the tourism industry. To conclude, the success of a field in attracting visitors is determined by none other than demand. Accurate data is essential to every company’s development, because it not only shows visitors’ preferences but as well as what exactly is the most profitable strategy that should be implemented.

Understanding Fraternity and Sorority Rush

Understanding Fraternity and Sorority Rush Fraternities and sororities are undergraduate Greek-letter groups designed to offer social and academic and support for their members. The organizations originated in the late 1700s with the Phi Beta Kappa Society. About nine million students belong to fraternities and sororities. The National Panhellenic Conference has 26 sororities and 69 fraternities belong to the North American Interfraternity Council. Along with these larger groups, there are a number of smaller fraternities and sororities that are not affiliated with these organizations. What Is Rush? College kids who are interested in Greek life typically go through a ritual known as rush, which consists of a series of social events and gatherings that allow prospective and current fraternity or sorority members to get to know each other. Each institution has its own particular style for conducting rush. Rush lasts anywhere from a week to several weeks. Depending on the university, rush may take place prior to the beginning of the fall semester, a week or two into fall, or at the beginning of the second semester. At the end of this getting acquainted period, Greek houses offer bids to those students they feel would be the best fit for membership. Sorority Rush Women are usually expected to visit each sorority in order to meet its members so that sisters in the house can get a feel for their personality and determine if they are a compatible fit. Sorority sisters may sing or put on the show to welcome potential members when they visit. Theres usually a short interview for prospective candidates and those who make the cut may be invited back for an additional meeting that might include dinner or an event. If youre a good fit for the sorority, they will likely offer you a bid to become a member of the house. Unfortunately, some women who really want bids don’t get them and wind up with hurt feelings instead. You can always go through rush again, or if the process feels too formal, informal rush usually takes place throughout the year so you can have the opportunity to meet the sorority sisters and get to know them in a more relaxed atmosphere. Fraternity Rush Fraternity rush is usually less formal than that of sororities. During rush, prospective candidates get to know the brothers in the house and vice versa to determine compatibility. The frat may host some type of informal event, such as a touch football game, a barbeque, or a party. After rush, fraternities give outbids. Those who accept become pledges. Most frats have a fall pledge class and another in the winter. If you dont get in, you can always rush again. What Is Greek Life Like? Greek life is portrayed as one big party in the movies, but in truth, theres much more to it than that. Fraternities and sororities that participate in philanthropic work have raised more than $7 million annually for a number of charities since 2011. Theyre also very focused on education and often require members to maintain a minimum GPA to remain in good standing. However, socializing is naturally a large part of Greek life, with parties and events scheduled throughout the year. The chance to meet new friends in an organized atmosphere is a big draw when students consider Greek life. In addition, older frat and sorority members can mentor new students who are adjusting to life on campus. That mentorship proves to be important as students who join fraternities and sororities have a 20 percent higher graduation rate than those who dont. Fraternities and sororities can also have an impact after students graduate and are moving on to the career phase of their lives. Connections made via fraternities and sororities can carry over when youre job hunting and are especially valuable for networking. Even sorority sisters and frat brothers from colleges other than the one you attended will feel at least some affinity for a job candidate who shares their Greek connection. It may not land you the job but it can often get you in the door.

Principal-agent Agreement and Tort Warranty Theories Assignment

Principal-agent Agreement and Tort Warranty Theories - Assignment Example The law implies certain responsibilities to the principal. Agents cannot avoid their duties and responsibilities that they have been assigned to by the principal by delegating or assigning to the other party. The relationship is highly personal by nature, and therefore non-delegable in that it cannot be performed by any other than the agent selected. An agent is supposed to obey all the lawful and reasonable instructions assigned to him by the principal in the performance of the agency. If losses occur to the principal due to an act committed by the agent acting more than its authority, the agent shall remain liable to those losses. In the relationship, the urgent is appointed by the principal and is working for the principal. Therefore agents must remain diligent, faithful, and loyal to their employers, and act in an ethical manner, and in the most professional way putting forth their best interests and efforts towards achieving their principal objectives. The agent must act with reasonable care and poses the skills required to perform such duties. Agents must have reasonable judgments in rendering the service and in advertisements. Agents hold themselves to the public as possessing skills and certain abilities and that have a duty to perform with full competence. In addition, agents cannot escape responsibility due to lack of ability, negligence or pleading ignorance, and therefore they should keep informed of legal developments, economic, and social developments in their fields of expertise Principals have several duties to the agents in their relationships such as fulfilling the obligations set forth in the agreements, paying the agents like indemnifying the agents for liabilities incurred in carrying out the agency duties and for reasonable expenses.

Is English Intellectual Property Law Incapable of Protecting Essay

Is English Intellectual Property Law Incapable of Protecting Internet's Growth - Essay Example Thus, the question arises that are the existing English Intellectual Property Right Laws adequate and capable of protecting the intellectual property on the Internet from the unlimited means of infringing ways intellectual property thieves can think of? The roots of English Law of Intellectual Property can be traced back to 1709 when Statute of Anne recognized the copyrights of artists, musicians, painters and writers in their respective creative and original works. Later on, the Bern Convention in 1886 obligated all its Member States to amend their local laws to give due consideration to the copyrights of their local authors as well as to respect and provide adequate protection to the copyrighted works of foreign authors. Similarly, the Rome Convention in 1980 recognized the industrial rights of the inventors, designers and trademark owners obligating its Member States to provide protection to novel inventions, designs and marks that have the ability to distinguish the goods and ser vice from another person’s goods and service. However, the Internet was created in 1989 and its potential to disseminate information from one person to another was revealed after a long time after its creation. The intellectual property law, thus, was unaware about the legal implications which will arise once the Internet will become a social necessity of every person around the world. Most importantly, the Internet has become the virtual platform for the businesses, entrepreneurs, individual inventors, and intellectual property stakeholders to sell their products and services online without the need for spending substantial amounts on the physical assets, expenditures and human resources. The Internet allows the musicians, authors and artists to publish their work online for the viewers and readers from around the world to admire and purchase the work without waiting for years to get the music CD or the hardcover book. Thus, Internet has categorically contributed to the succ ess and popularity of the intellectual property owners around the world. On the other hand, Internet has also been criticized to become the ultimate haven for the intellectual property thieves to establish their black practices like illegal downloading of music, peer-to-peer file sharing, counterfeiting of original books, illegal copying of copyrighted pictures, illegally entering into private online databases, copying of software program codes, creation of multiple domain names using popular business trademark, passing-off one’s intellectual property as one’s own, stealing the trade secrets by hacking one’s computer and illegally infringing upon the patented inventions of the inventor and the scientists. The existing English Law of Intellectual Property comprises of Patents Act of 1977, Copyright, Designs and Patents Act of 1988, Trademarks Act of 1994 and Registered Designs Act of 1949 amended by Community Designs Regulation of 2001. These laws protect the cop yrights, designs, patents and trademarks from any use, copying, selling, importing and exporting, licensing and assigning. Moreover, the protection granted to trademarks, patents and designs is territorial in nature. Thus, if one country has granted a patent for an invention in one country, it does not guarantee similar protection in other countries too. Trade Related Intellectual Prop

Why did Woodrow Wilson criticise the 'old diplomacy' What were the Essay

Why did Woodrow Wilson criticise the 'old diplomacy' What were the main ingredients of the 'new diplomacy' that emerged after the First World War - Essay Example The Vienna Convention on Diplomatic relations defines the rights and immunity of diplomats. International diplomacy by professional diplomats aims at achieving peaceful agreements and solutions to international debates or conflicts like war, trade, human rights, and leadership. Indeed, diplomacy fosters international relations and world peace. International policies, respect for the parties and set rules and codes of ethics governs the diplomatic process. Additionally, diplomacy will follow a given strategy and may involve incentives to lure the support or input of parties. Cultures, level of education, and positional power have a direct impact on the process of diplomacy. Diplomacy adopts different forms depending on the level of application. Bilateral diplomacy involves two nations with common interests. Multilateral diplomacy involves more than two parties and can be preventive diplomacy, developmental diplomacy, war diplomacy and public diplomacy. The phases of diplomacy include envoys diplomacy, residential diplomacy, conference diplomacy, and organisational diplomacy (Galtung and Ruge, 1965, p.102). However, it takes time to accomplish a diplomatic mission and hence some parties result to war and sanctions when conflicts arise. Diplomacy has considerably changed with technology, growth of intellectual capacities, human rights advocacy, rise in democracy, and the experience of world war. The growth of humanity to an international figure has led to interdependence between nations that require an institution to define existence of a sober relationship. This growth has led to changes from where parties meet when necessary to institutionalized diplomacy, which involves permanent diplomacy and diplomacy at regular intervals The ‘old diplomacy’ existed before the First World War while the ‘new diplomacy’ exists after the First World War. The old diplomacy has faced many critics while compared to the new diplomacy. This paper will

The Nz Aviation Sector Tourism Essay

The Nz Aviation Sector Tourism Essay The NZ aviation sector has grown from strength-to-strength in the recent years. New Zealand has a very high involvement with the aviation industry than many other countries. The aviation industry over here is world-class and the kiwis are air minded too. This made the aviation business a large one. Moreover, from the past few years, the innovation and technology has allowed the aviation industry to grow significantly. anz.png Air NewZealand has a very special brand image among the New Zealanders and it is the sole largest airline in the country. The report is presented by Narendra Inti, a PG Dip Business student at UNITEC, Auckland. The first part (Part A) of the report speaks about the history of Air NewZealand and provides an overview about the Managing Team, the organizations mission-vision-values and the prime elements of the organizations existence. By identifying the key values, the report also focuses on the key strategic-elements of the organizational strategy that helped to establish the firm. Environmental scan, both at the micro and macro levels is included in the report. Environmental analysis would expose the issues that need to be addressed for a business to become successful. The report also emphasizes on those areas in business where commendable performance is required to forecast success. 2. INTRODUCTION The Air NewZealand originated as TEAL (Tasman Empire Airways Limited) in 1940. TEAL was a flying-boat organization operating between Australia and NZ. Later, in 1965 TEAL was completely owned by NZ government and took the new name as Air NewZealand. Though it was privatized largely in 1989, the majority stake was took over by the NZ government in 2001 after the tie up with Ansett (an Australian carrier company) failed miserably due to the financial issues that prompted to fold the operations of Ansett. The recent figures show that about 12.8 million passengers are carried annually by Air NewZealand. Currently, it operates on a mighty fleet that comprise of the Boeing-747, Boeing-767, Boeing-777 and an Airbus-A320 on the international routes. Air NewZealand also operates domestically with its regional subsidiaries: Air Nelson Eagle Airways Mount Cook-Airline Air NewZealand achieved the Airline of the Year awards for the years of 2010 and 2012. Air nz.jpg 2.1 COMPANY OVERVIEW Company name: Air New Zealand Limited Company Type: Public Company Size: 10,001+employees Industry: Air lines/ Aviation Website: http://www.airnewzealand.co.nz/ Registered Office Air New Zealand House185 Fanshawe Street, Auckland1010 NEW ZEALAND Stock-Exchange Listing NZX trading code: AIR ASX trading code: AIZ 2.2 Key People CHIEF-EXECUTIVE OFFICER: Rob Fyfe CEO DESIGNATE : Christopher Luxon DEPUTY CEO : Norm Thompson CHIEF FINANCIAL OFFICER : Rob McDonald GROUP GENERAL MANAGERS: Group General Manager Short-haul Airlines :   Bruce Parton Group General Manager People Technical Operations: Vanessa Stoddart General Manager Airline Operations and Safety : David Morgan General Manager Marketing and Communications : Mike Tod General Manager Strategy : Stephen Jones 2.3 OBJECTIVES The global economy has been facing a challenging environment due to the ongoing recession and this combined with a heavy competitive market has slowed down the economic activity. This has resulted in a great change in the peoples attitude towards the mode of travelling. The highly competitive market has compelled the organizations to deal more strategically. Present global economic crisis has limited the peoples ability to spend and so they look for something that is cost effective and at the same time very useful. The report mainly focuses on the strategic-foundations of Air NewZealand. Narendra Inti has conducted the PESTEL analysis as a part of the environmental scan while dealing with the macro-level analysis of the Air NewZealand followed by the Porters five frame-work to analyze at the micro level. The findings from the environmental scan are used to address the key level strategic issues and thereby help the organization to grow and be successful consistently. 3. STRATEGIC FOUNDATIONS 491591_orig.jpg CSL_mission2.png An organization comprises of the following strategic-foundations Mission Vision Strategy Values 3.1 THE MISSION Air_New_Zealand.png The tag line Worlds warmest welcome clearly suggests that Air NewZealand is committed to provide the best service to the people and that is what they have been doing since their inception. About 13 million people all around fly on Air NewZealand , annually. It could happen only because of the warmest service they have been providing and this is what is differentiating Air NewZealand from the other airlines. The commitment towards their mission Worlds warmest welcome has fetched them international acclaim. It is not just the kiwis who love to enjoy the service of this airlines, also people from many other countries do. Apart from the best airlines award for the years of 2010 and 2012, it has been continually winning Best Passenger-Service Award presented by ATWMA (Air-Transport World  magazine-award). 3.2 THE VISION Vision of Air NewZealand: Air NewZealand will strive to be number one in every market we serve by creating a workplace where teams are committed to our customers in a distinctively New Zealand way, resulting in superior industry returns. Values 3.2.1 PROVIDING THE BEST SERVICE Air NewZealands approach towards the customers begins by knowing the customers need. They enquire its customer where they are traveling and how many people, why when, and what is that they value during the journey. This helps them to decide the network and their schedule; and the service and process is tailored to match needs of the customer during the journey. Every employee of Air NewZealand commits himself to make-a-difference to their customers and their business. 3.2.2 COMMUNITY SUPPORT Air NewZealand is the top sponsor of most of the major events conducted in New Zealand. It holds a record for sponsoring a lot of groups and supporting many charities by donating huge amounts and providing travel assistance. 3.2.3 EnvironmentAL CARE Air NewZealand is highly dedicated to minimize the aviations impact on the environment. ANZET (Air NewZealand Environment-Trust) has been making donations to support the development for conservation the research projects in NZ. 3.2.4 Customers AIRLINE They value their customers and that has made them the customers choice. They constantly study about peoples changing tastes and give top priority to the customers needs. That is the reason their quality in service has been always above the customers expectations. 3.3 KEY ELEMENTS OF PLANNED STRATEGIC DIRECTIONS Air NewZealand want to build a competitive advantage in their businesses with the help of its employees innovation and creativity. Air NewZealand is highly committed to champion and also promote NZ and kiwis, business and the culture both at home and abroad. They believe in teamwork and its great committed team aiming for the growth of its organization and vitality of New Zealand. Air NewZealand wants to always be the customers choice of airline, when people travel to/from or within NZ. 4. ENVIRONMENTAL SCAN The Environmental scanning helps to find out current or forthcoming changes because it thoroughly focuses on those areas the organization might have neglected previously. So there are 6 elements/segments of the generic environment that has its effect on an organization. The impact caused due to these segments differs from organization to organization. The organization need to mainly concentrate on researching, monitoring, reporting and analyzing the data. The resultant findings of this analysis can be used as the tools that convert uncertainty into strategy (Aaker, David, Michael and Mills, 2005). 4.1 MACRO ANALYSIS Business environment surrounding an organization comprises of external influences which affects an organizations decisions and its performance. So the PESTEL analysis provides a methodological approach to find out and analyze those macro environmental segments that could affect the strategies involved in business, and also helps to forecast how these factors might influence the performance of the business in the current and future scenarios. The environmental study starts with the study of six factors of the PESTEL analysis. The six factors are interrelated to each other and each factor cannot be viewed as a unique one. During the analysis one need to take in to consideration a lot of macro-environmental-factors so that the strategic process of policy formulation can be more useful to the current and future scenarios. The factors discussed below gives an insight for the strategy makers as to what to incorporate in the organization strategy to make it efficient and those environmental factors that are very essence of a business strategy. According to their organization needs, the strategy makers need to assess other factors too that could have the potential to influence the organizations output, which is not mentioned below. Therefore the mantra is to concentrate on the key factors that need to be addressed in order to be successful. (Grant, 2010) pestlee.png 4.1.1 POLITICAL factors Political factors can have either a positive or a negative impact on a business and that pure depends on the current scenario in a country .So, understanding and monitoring the political environment is very crucial for every business because this factor can significantly affect any business. Some key questions that are a part of the political environment which the strategy makers need to find the answers before proceeding further are: whether the government is stable?, what type of a government is it?, what type of economic policy do they have?, What type of trade policies the government has?, what are the Diplomatic proceedings in the neighboring countries?. Once the strategy makers get the answers for the above questions, they need to incorporate the findings in the strategy making process and this helps them to forecast the future. Almost 74% of the stake of Air NewZealand being owned by the NZ government, there seems to be no trouble for Air NewZealand from the political front as for as New Zealand is considered. Moreover policies were framed to benefit the organization since the NZ government strongly believed that it is something related to the integrity of the nation. But the organization needs to constantly monitor and adapt to the policies of the overseas governments as the policies, taxes and regulations change very frequently. ECONOMIC factors The economic factors which can affect a business and the factors that need to be considered are: demand for service or goods, regulation, interest and the inflation rates, access to the credit and un-employment proportion. The above mentioned factors can directly affect the market competition, demand and the supply. Though the global economy is gloomy, the local economic conditions in New Zealand are far better than many other developed countries. The major areas like Australia, Singapore and Gulf countries where Air NewZealand flees to and from are also in good shape economically. So there are no concerns as of now for Air NewZealand in this segment. 4.1.3 SOCIAL factors Social factors are very crucial and they can play a key role in influencing a business. Social factors include several components like lifestyle, trends, wealth distribution among the people and ethnicity. Human beings are social animals and so the social factors that influence are interrelated to peoples culture, opinions and changing tastes. The Air NewZealand is very good at marketing themselves in a way that appeals to the people. They focus on diverse cultures and that can been seen in their service, which address and values the culture. To give an example, during the recent rugby world cup few planes were painted in black to support the All Blacks rugby team of NZ. This clearly shows that they give a lot of importance to incorporate the social factors in the strategy making process. Also the way Air NewZealand staff address the people of different cultures is another classic example too. 4.1.4 TECHNOLOGICAL factors Businesses should continually implement new technologies to give the best service in the market. Companies with good vision look out for the best technologies that are apt for their business and implement those technologies to take an advantage in the market. Air NewZealand is very good in terms of implementing new technology. As their company vision states, they always strive to provide competitive advantage blended with creativity and innovation. When few airlines are still with old technology in the seating facilitiesetc, Air NewZealand constantly monitors the technology advancements and updates them regularly to their services. 4.1.5 DEMOGRAPHIC factors New Zealand is a place of great ethnic mix. People from all over the world have come and settled here. Every year there is a great increase in young generation pouring from all the over the world for good study and job opportunities over here. This is a great advantage for the Air NewZealand as the immigrants fly to home countries very frequently. This is also a reason that boosted up the Air New Zealand business. 4.1.6 Legal factors The legal factors include the regulations of employment, health, safety and service. Air NewZealand has to abide by the New Zealand Civil Aviation Act 1990. 4.2 MICRO ANALYSIS The micro-environment involves organizations/individuals that are dealt by the firms regularly. Stakeholders groups in business viz. suppliers, competitors, distributors, employees and customers come under the micro-environment. All the stakeholder groups can show their impact on a firm directly. Managers need to often interact with the stakeholders since their decisions have direct impact on the business. Therefore the micro-environmental factors play a critical role in organizations behavior and success. Many frameworks and models are recommended to analyze an organizations micro-environment where it operates. Porters Five Forces Of Competition Framework In 1979, Michael.E.Porter, a professor from Harvard Business School proposed a frame-work known as Porter Five Frame-Work. This framework was very useful for business strategy-development and for the ongoing industrial-analysis. These five forces are useful to analyze the competition in a given environment of the market and help to improve the strategy (Michael, Duane, and Robert, 2005). The forces of Porters five framework are based on the S-C-P paradigm (structure and conduct performance) in organizational-economics. This can be applied to diverse scenarios and different range of problems and thereby help the businesses to be more profitable (Porter, 1979). D:AUT SEM 2SMAssignmentporters_five_forces.png The five forces were referred as micro-environment by Michael E.Porter. The micro-environment consists of the forces that are close to the organization which can affect the ability of an organization to serve the customers and its profitability. Firms would be able to apply its core competencies, network or the business model to gain profits over industry average. 4.2.1. Bargaining power of suppliers The term suppliers can be referred to all the sources of input required to provide the goods or the services. A service industry needs infrastructure, labor and the other supplies. This requirement has lead to supplier-buyer relationship between the firm that provides material and the industry that provides goods or services. If the suppliers are powerful, they could exert influence on the industry that provides goods or services, by selling the material at very high prices with an intention to capture the industrys profit. Supplier bargaining-power could be high in the following scenarios: If the market is completely dominated by very few giant suppliers. If there are no substitutes for those products. If the buyers are fragmented, the bargaining power would be low. Sometimes switching to a different supplier could cost more. In the case of airlines, are there several-buyers and few principal-suppliers? Yes, in the case of airline industry there are many buyers like Air NewZealand and only two suppliers viz Boeing and Airbus. So the power is in the hands of those two suppliers. Is the suppliers brand image strong? Yes, Boeing and Airbus have a very strong brand image and they are the only suppliers of aircrafts for many airline service providers like Air NewZealand. Can the suppliers raise prices? Suppliers have all the power to increase their prices, but currently they might not do so as the airline industry is struggling with low profits due to heavy competition. Can the suppliers find new customers? Yes, it is easy to find new customers but not many are jumping into this sector so easily. 4.2.2 Bargaining power of buyers The buyer bargaining power of Porters five forces refers to the consumers pressure in-order to get the better quality service and lower prices. According to the Porters framework of industry analysis, buyer bargaining power is one among the five forces that shape the structure of a completion in an industry. The main idea here is buyer bargaining-power in any given industry affects the competitive-environment for the seller and thus influencing the sellers profitability. If the buyers are strong, they could pressure the sellers to improve quality of the product, provide more services and to reduce the prices. Buyers play a key role in creating demand in an industry. Are there very few leading-buyers and many sellers in airline industry? The entire population of New Zealand and other users from many different countries form the customer base and this is too high when compared to airlines operating. Are the services standardized? Yes. The customers demand a wide range of high quality services at low prices. Are the buyers forced to be tough? No. Is it easy for the buyers to switch their suppliers? Yes. There are many airlines operating currently and so the customer can easily switch if they find that they are not getting what they prefer from the current airlines. 4.2.3 Threat of NEW ENTRANTS The new entrants can be referred to the new firms that pop in and emerge in any given industry and thereby giving a tough competition to the existing already established firm. New entrants cannot actually compete on equivalent terms on the already established and recognized firms. There are many risk factors involved that need to be considered by the new entrants. There is minimum scope for the new entrants to come up on a large scale. The three main barriers for a new entrant are brand loyalty, economies-of-scale and absolute-cost-advantages (Hill and et al, 2007). Going by the current scenario, it is not so easy for the new entrants to survive in an airline industry, because this particular industry is very congested and has very high entry barriers. Moreover airline industry is less attractive due to high initial investment required and very less profits to gain. So there is no threat of new entrants to Air NewZealand. 4.2.4 Threat of substituteS The substitute refers to the alternatives that are available in the market to the buyers. The alternatives that are available for the customers are referred to as substitutes. Speaking in context to airlines, alternative transport methods like roadways, railways and waterways can be a threat to domestic airlines as a train or ship can be used for leisurely travel purpose. But still airlines secure the position of fastest mode of transport and it would continue its dominance in the international market of transport. 4.2.5 RIVALRY BETWEEN ESTABLISHED COMPETITORS The business that is providing similar services or goods is referred to as rival. It exists if there are more many firms in a market. These firms constantly try to capture the markets of the other firms to better their position and get an edge over the others. Normally the competition is on the product basis, cost, customer service and promotional campaigning to achieve a better place in the market. This force gives a clear idea about the competition intensity between the current players in the market. High competition results in lowering the prices margins and this affects the profitability of every single firm in the industry. Though Trans Tasman market zone in airlines is completely dominated by Air NewZealand and Qantas, other competitors like Virgin Blue and Emirates play a vital role in determining the prices in the market. Competition and intensity of rivalry in airline industry is likely to be high when the following happens: Competition Structure The rivalry would be more when it has small sized competitors vice versa when there is single largest market leader. Strategic objectives The competition increases if the competitors take up fierce growth plans. It would be a different scenario if they only aim for the profits. In the airline industry, the competition is more focused on advertising, pricing structure and customer satisfaction. The main competitors of Air NewZealand are listed below: Qantas Airways its subsidiary Jetstar Airlines Virgin Australia Airlines Emirates Airlines 5. KEY STRATEGIC ISSUES The aviation industry has seen drastic changes from the recent past. Airlines have become very competitive as the airlines are more focused on capturing the market share of the others. As far as the Trans Tasman zone is considered, the environment for aviation is in good shape. Understanding The Markets and Customers To survive and effectively compete in the aviation sector it is essential for the airlines to understand the market and the changing tastes of the customers. Airlines can retain a customer only if they provide the best in their service. So retaining has become one of the key issues for airlines. Therefore, Air NewZealand should constantly check their SLs, frequentness and connectivity. They should constantly survey and update accordingly to meet the customer taste and expectations. Increasing use of loyalty marketing A concept that aims to encourage the customers to use a product or service frequently by instilling a loyalty sense in them is called loyalty marketing. There are various loyalty program adapted by the airlines. Air NewZealand provides a frequent-flyer loyalty program that gives a chance for the customers to win points during their trips. Once the customer has sufficient points, he could redeem them in order to avail some free benefits. re-align procurement strategies Recession has taught many good lessons. It has clearly shown how trends could become volatile. The current global economic crisis has urged the aviation industry to realign the procurement-strategy. Therefore it is very necessary for Air NewZealaand to establish an efficient strategy and procurement system in order to succeed in any uncertain conditions and be successful. 6. CONCLUSION Aviation industry is a very hi-fi industry. Air NewZealand has to make sure that their staff is providing the WOW factor in their service that a customer would always expect. They need to strategically plan all their moves and should always strive to provide the best market rates and the best service in the market. Air NewZealand has been constantly receiving aviation industry awards for its operations and it has got excellent honor of services. It enjoys a giant 52 % of total market share in the Trans Tasman aviation zone. Therefore Air NewZealand should always strive to be the best by providing the best.

Filling the Gap in My Heart :: miscellaneous

Filling the Gap in My Heart Flavia Weedn once said that â€Å"some people come into our lives and leave footprints on our hearts and we are never the same.† Recently I had a life-changing experience that narrates to that notable quote. This experience opened my eyes to a whole other part of me that I never knew about. I learned that giving second chances doesn’t always have an unconstructive outcome and that building relationships aren’t effortless. When I opened my heart I faced a lot of poignant anxiety that guided me to a blissful and rewarding ending that I am grateful for. Growing up there was always a fraction of my heart absent that I had always wanted to have fulfilled. Not having a father throughout my childhood has put a mild affect on me expressively. In my eyes, having no father for eighteen years meant that it would be too late to ever have one in my life. That emotion came to an end on the day of my high graduation when my biological father showed up on my front porch. I was absolutely stunned and soundless of words. I didn’t recognize him in any way but the reaction that dispersed through my body when I opened that door led me to know that he was my father. Why was this stranger finally deciding to see his daughter? I kept asking myself that question repeatedly in my mind until we finally got the chance to sit down and converse. He informed me that I had three half siblings which consisted of one brother and two sisters. At that moment I felt left out like as if I didn’t do my role as a big sister all their lives. The hole in my heart seemed to get deeper as he spoke until he finally confessed the real truth to why he had abandoned me for all these years. He began explaining how he had been in prison for the last fifteen years for transporting illegal drugs over the U.S border. There was no method of contacting me and if there was he didn’t want me growing up knowing that my father was incarcerated. At that moment everything seemed to make sense and I actually wanted to give this gentleman a hug and perhaps even a chance to be in my life. Once he departed all I could feel was excitement within my heart.

Ethics In Health Care Essay

Because there are not enough organs available for everyone, some system for allocating scarce resources is needed. Currently there is no one method used to decide who should get an available organ first. The decision making procedure is sometimes called distributive justice theory [1] which states that there is not one â€Å"right† way to distribute organs, but rather many ways a person could justify giving an organ to one particular individual over someone else. Criteria can include: 1. To each person an equal share; 2. To each person according to need; 3. To each person according to effort; 4. To each person according to contribution; 5. To each person according to merit; 6. To each person according to free-market exchanges. Both Mickey Mantle and Todd Krampitz were entitled to a transplant by at least one of these criteria. According to equal access, organs are to be allocated based on objective factors aimed to limit bias and unfair distribution, but there is no truly fair criteria. Length of time waiting, should be balanced with rate of health decline, and age discrimination is unfair as well. The dilemma of whether Mantle or Krempitz should have gotten their transplants is based on our human desire to establish the â€Å"worthiness† of the individual case. Because Mantle caused his liver deterioration by the choice of excessive drinking, it is easy to think him less worthy than a child or adult who had no opportunity to avoid their situation [2]. No one said Krempitz would not have gotten a transplant eventually, or that his need for the transplant was avoidable by his prior actions. Krempitz took advantage of the situation that a clear pathway for transplant decisions does not exist, and bypassed the doctor-valuation process. If the source of the organ would not have donated otherwise, then Krempitz did not do anything unethical since he did not take away someone else’s chance to have that particular organ. If the ad led to additional unplanned donations, then he even helped others. However, if he did step in front of someone else who was â€Å"in line† that would be breaking the rules. But it is unclear whether it is unethical, since it is possible that the rules of the queue are unethical themselves. At best what he did can be considered crass and dangerous, since the possibility existed that someone could have killed someone to get the money offered for the implant. The problem with equal access approach is that some human has to make the value judgment of what is fair and equal access. Some who believe in equal access distribution would also like to have an organ distribution process free of medical or social worthiness biases. Making a decision on whether a person could have avoided their problem by lifestyle choices is effectively a social punishment on those who squandered their health. On the other hand maximum benefit criteria is to maximize the number of successful transplants and minimize waste. This is a resource responsible approach and seems a more reasonable way to make the choice. It also covers those whose lifestyle caused their problems, since more often than not someone who has abused their body has other damage in addition to the organ in question, and should have higher likelihood of dying from other factors, making them less potentially successful than others. According to the Pope [3]: â€Å"The decision on who’s first in line to receive organs can be based only on medical factors, – not a person’s age, sex, race, religion, social standing, usefulness to society or any other criteria.† Personally I think that the choice of who gets the transplant ought to be made first based on the expected prognosis (likelihood the procedure will be successful and the patient have full recovery). For two people for whom there is equal chance of success, then money or insurance should not be the deciding factor on who gets the organ. Instead the age of the person, their responsibilities to other dependent humans (many children etc.), and possibly waiting period should be considered. In this case Mantle probably would not have gotten the transplant since he was not expected to survive long, anyway. [1] The Stanford Encyclopedia of Philosophy webpage. http://plato.stanford.edu/entries/justice-distributive/. [2] Ubel PA, Jepson C, Baron J, et.al. Allocation of transplantable organs: do people want to punish patients for causing their illness? Liver Transplant, 2001; 7(7):600-7. [3] Norton, J., 2000 Catholic News Service http://www.catholicherald.com/cns/transplants.htm SUPPORTERS OF

Design Analysis essays

Design Analysis essays Apple differ from other companys because of their Art in designing. The design of their PCs To be particular with their design, the case was integrated with organic shapes, experiment on different material( translucent-plastic case),color schemes. These elements were used to comply with human factors, trend, different types of people, age, gender, and to put up a friendlier interface to match the users expectations and this is what kept them on the edge. Compaq also has a great design it gives an executive look and its futuristic in design, but it only caters for class A or professionals. This is also one of the trusted name because of its performance. Dell and IBM are in its simplest design and ordinary look but has great features for this is their focus and its more on internal features and specifications rather than aesthetics. While Fujitsu focuses on the compactness of the case and lightweight but this didnt lessen the performance of their notebook computer because this was taken as a challenge to their design to maintain the maximum performance. ...

Role of Government in Capitalism Essay Example

Role of Government in Capitalism Essay Example Role of Government in Capitalism Paper Role of Government in Capitalism Paper Free market capitalism is a system of  economics  that minimizes government intervention and maximizes the role of the  market. A free market economy is based on supply and demand with little or no government control. A completely free market is an idealized form of a market economy where buyers and sellers are allowed to transact freely (i. e. buy/sell/trade) based on a mutual agreement on price without state intervention in the form of taxes, subsidies or regulation. Government  regulations, trade barriers, and labor laws are generally thought to distort the market. In practice, no country or jurisdiction has a completely free market. How Much Government is needed in the free capitalism arena? Should we expand our faith in free market capitalism, or do we need government intervention in each and every aspect of business economy? The role of government just considered is to do something that the market cannot do for itself, namely, to determine, arbitrate, and enforce the rules of the game. Railroads, Parks, Highways are an excellent example. A good society requires that its members agree on the general conditions that will govern relations among them. The basic roles of government in a free society is to provide a means whereby we can modify the rules, to mediate differences among us on the meaning of the rules, and to enforce compliance with the rules. According to Adam Smith, self-interest (not selfishness), property rights and division of labor are three important interrelated pillars of economic growth. Some of the market values include the below and the failure can happen if we miss any of the below qualities. * Discipline * Honesty and trustworthiness * Tolerance * Cooperation * Courtesy * Enterprise * Responsibility Market failure occurs due to many reasons. Some of those reasons are: * Monopoly power * When producers do not fully bear total costs of products or are unable to capture all benefits of producing products. * When there is a common property resource. Common property is nobodys property, hence the property is misused. * Lack of information, misinformation or asymmetry of information. * Risk and/or uncertainty * Economic Bubbles * Environmental Pollution. * Exploitation of Workers. * Unsafe and Ineffective Products. * Corporate Fraud and Theft. * Neglect of Public Goods. * Neglect of Social and Public Investments. * Hidden Information. * Inability to Plan. Boom and Bust Cycles. * Lack of Markets. * Poverty and Economic Inequality. * Lack of Opportunity and Economic Mobility. There are a host of other areas where free markets will not work efficiently and promote public welfare without some government intervention. For example, areas of product safety, workplace safety, airwaves allocation, oil and gas exploration. Therefore gov ernment intervention is essential for the working of free and competitive markets. Role of a government in a market economy should: * Provide a legal system to make and enforce laws and to protect private property rights. Provide public goods that individuals or private businesses would not provide. * Correct market failures such as external costs and economic slowdown (unemployment) * Maintain competition by regulating monopolies * Stabilize the economy by reducing unemployment and inflation and promoting economic growth. We can give two great examples where government intervention is needed 2001 dot. com bubble and subprime mortgage crisis. For 2001 . com bubble, government has to step in and put some regulations in the market to curb the crisis. In late 2008 US financial markets seemed near collapse. The financial community’s near collapse had been most directly ignited by the subprime mortgage crisis; a situation in which the nation’s housing bubble burst and millions of Americans were no longer able to pay their home mortgages. Lending had essentially frozen. A great name in banking, Lehman Brothers, went bankrupt while Wall Street powers Bear Stearns and Merrill Lynch, facing failure, were sold. One estimate is that the total Federal Reserve aid package, at its peak, reached $3. 3 trillion. Through its Troubled Asset Relief Program (TARP) and other initiatives, the government assisted companies considered â€Å"too big to fail. The government undertook various stimulative measures including tax breaks, bond sales, and direct injections of federal money to prop up the badly faltering economy. In a centerpiece of the stimulus effort, about $800 billion was spent on such projects as road construction, extension of unemployment benefits, help to states in meeting Me dicaid costs, and high-speed rail transportation. National unemployment was in the 10 percent range, and the government decided to use all of its powers to quickly build jobs and otherwise rescue the economy to avert a total crash. Some of the government programs might put the country in more and more debt situation and for example cash for first-time homeowners, cash for clunkers, payroll tax reductions a year at a time, Obama Care, subsidies for electric vehicles, cash for investments in green energy, taxes on medical devices, a Fed that now is not just managing inflation, but also trying to improve the economy through artificially low interest rates over a very long period of time and a major increase in new regulations. All of these interventions have impacts on the costs of products and services, prices of those products and services. Even biggest democratic countries like India are planning to privatize lot of government sectors for example trash, transportation. The government currently ties a noose around the neck of the free market in a multitude of ways. It has rules and regulations, favors to special interest groups, currency debasement by inflating the money supply etc. , All these things disrupt the free market. There is no doubt that government alone cannot make an economy work for the betterment of all its citizens. It does need to partner with a  progressive  private sector to make that happen. Limited government and show the presence wherever needed, makes government the strongest ally in the business world and we can create a better business together. References: http://books. cat-v. org/economics/capitalism-and-freedom/chapter_02 http://highered. mcgraw-hill. com/sites/dl/free/0073525006/928301/McAdams_10e_Chapter_1. pdf governmentisgood. com/articles. php? aid=13;print=1

English Paper Essay Example | Topics and Well Written Essays - 750 words - 2

English Paper - Essay Example The song begins somewhat in medias ressince we can tell he is aggrieved, but we never get to find out the nature of his grievance until the last part when we see his woman who cuckolded him.This song is a true modern quiescence of the myriad of emotions ranging from bitterness, and pain that result from spurned love. It is no less representative of the concept than the classic literature in traditional works such as sonnets that are commonly associated with eloquence in expressing the theme of unrequited love. The idea of scorned love is introduced in the first words, which he sings as he drags massive, old-fashioned piano down the road. Immediately although without actual evidence, one realizes the bitterness in his voice as he belts out the first words; "easy come easy go that’s how you live oh, take take, take, but you never give". His tone is not just bitter, but it is also accusatory, this is a common characteristic when a love affair has gone south, as one often feels embittered and betrayed. His bitterness is brought out in his saying she has beaten him until he is black and blue, in a display of artistic decorum and candor, he tells her to say hey to the devil when she gets back home. The insinuation of the woman’s diabolism further supports the claim that he is as bitter as can be. As the song progresses we are get insight into why he is so bitter, in the chorus, the unrequited nature of this love is laid up in a starkly when he claims,he would have caught a grenade, jumped in front of a bus or even caught a bullet for her. Indeed die for her, but asserts with a face clouded in pain that she would never do the same. This juxtaposition serves to show the disparity in emotional priorities for the couple with the man giving his all and the woman giving nothing. There is intermittent interaction between the singer and clips symbolic of the actions he is singing about such as jumping in front of a train. Bruno Mars, the main

Findings of the Church Committee Essay Example | Topics and Well Written Essays - 250 words

Findings of the Church Committee - Essay Example This was done with a hope that all the activities of the American spy agencies shall always remain secret. However, this gave the spy agencies the impetus to intrude into the citizens’ privacy. The act has received bipartisan support. The president and congress did not raise objections. A research was conducted on the same issue, 62% of the respondents said the spy agencies should have some form of oversight. 18 % thought otherwise. The church committee sort to find out two things. Firstly, whether America should adopt its enemy’s tactics and secondly, it was to come up with facts. This is because America has the necessary machinery and technology to deal with its attackers. While we as citizens support the work of the spy agencies like the FBI, I feel that it should be done within the confines of the law. The step taken by these intelligence agencies is too radical. There is a feeling that this intrusion is against the core values of United States of America. It’s also anti American culture and the tenets of

European Integration Research Paper Example | Topics and Well Written Essays - 2750 words

European Integration - Research Paper Example The Second World War had ended in 1945 and the effects were devastating. The economies were shattered, there was resentment against the enemies, people died etc. Generally, the outcomes of the war were negative. Therefore, there was a need for reconciliation and this need was able to bring forth the idea of European integration. The national governments saw that the enmity that had taken them to war had to be buried with the end of the war and forge new relations through integration and union. This was a rational choice in deed. The idea of European integration, in turn, led to the formation of the European Council in 1949. The University of Zurich Speech offered by Winston Churchill in 1949 called for the creation of the United States of Europe through the institutionalization of the Council of Europe (Wendell, 1998). This speech called on the European states to make rational choices and integrate their efforts to the formation of the European Council. The Council’s main achi evement was seen in 1950, exactly one year after inception when it held the first European Convention on Human Rights where the European Court of Human Rights was formed and stationed in Strasbourg. This court was to be the major de facto Supreme Court for both the human rights and fundamental freedoms throughout the entire Europe. Other institutions that have since been conceived under the European Union have been the Committee for the Prevention of Torture and the European Social Charter which help protect the human right throughout Europe. (Cini, 2007: pp86-89). It is important to note that the European Council holds most of its conventions which are mostly focused on the achievement of legal integration. The legal integration is possible through conventions on legal assistance on issues such as corruption, doping in sports, money laundering and internet crimes among other legal issues. There has also been cultural cooperation under the council. For instance, the 1954 Cultural Convention and other subsequent conventions which focused on issues such as university studies and diplomas as well as the development of minority languages was a clear demonstration of Cultural integration and cooperation. The member state had to cooperate to support this initiative of cultural integration under the umbrella of the European Coun

The factors that influence the well being of children and young people Essay Example for Free

The factors that influence the well being of children and young people Essay The well being of children can depend on many things. Having a good positive mental attitude to life is very important and there are many factors that can determine how we feel and how we think. Building good relationships with family members and friends can have a good outcome on how children feel and can help build a good self esteem and a good sense of who they are. Having emotional security is beneficial to a child so that they know they are loved , wanted and needed. We need to promote a well balanced diet so that children are well nourished with plenty of exercise. Make sure we teach children about good hygiene like everyday things such as washing and brushing teeth regularly. Making sure dentist and doctor appointments are made and kept so that their general health is kept up to date and promote a good sleep pattern so that they have plenty of rest. Explain the importance of resilience for children and young people Read more: Explain how children and young peoples development is influenced by a range of personal factors essay A resilient child is often a child who is strong and unaffected by changes around them unless they choose to be. They will become unaffected by different or new situations and will be able to handle them better. A child who has come from a loving family with strong emotional attachments are given a good sense of security. They will have good knowledge of their culture and will tend to know who they are and where they have come from. They will be more resilient toward negativity and winning or being good at everything will not be a priority to them but a bonus if achieved. If a child feels insecure about things they will find it difficult and may not experience everything they need to experience to get on in life. The well being of a child can be affected by resilience so a good sense of well being is needed and should include their physical and emotional health.

Comparative Study Of The Professional Courier Commerce Essay

Comparative Study Of The Professional Courier Commerce Essay The objectives of the research study was to know, to what extent the company is aware about their service effectiveness and also to know to what extend the customers are satisfaction with the company service, it was also to know whether the customers are satisfied with the company policies, and if they are satisfied then to what extent, and if they are dissatisfied why so. and accordingly to identify strengths of company and weaknesses where they lack in serving their customers. It was also to know which are the area where the company has to put more of its attention and to serve those areas in a better ways,. And also to identify the problem of the company and to recommend suggestion on the basis of that and finally to take the necessary measures on problem identified for the company resulting in the research study. The survey carried out was random sample survey and the procedure followed for conducting survey was questionnaire method that is personally explaining the customer about questionnaire and getting them filled, targeting to total of 120 customers of both THE PROFESSIONAL COURIER and FIRST FLIGHT COURIER 6O of each company in three different location Mapusa Siolim, Arambol, Thivim, Pernem, Colvale and Panjim, survey was conducted with random customers of the companys. Questionnaires were filled personally by the employees also personal interaction was made and views about those questions was taken, which gave idea about customer service effectiveness of both the companies. Customer Service Effectiveness Customer Service Effectiveness is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient, fair, cost effective, and humanly satisfying and pleasurable manner possible. Customer service is a process, not a set of actions that might include greeting the customer, smiling, asking if you can help, etc. Effective customer service is all about delivering the answers customers are seeking. How information is stored, augmented and organized will determine how effective any organizations customer service efforts will be. The best knowledgebase technology allows the customer to guide the content, and structure of the knowledgebase, improve the level of service, and decrease the customer service representatives workload.   It recognize that different customers want to be treated in different ways. Not all customers are treated equal, and by going customer-by-customer, region-by-region and country-by-country, we build a custom suit that trades off efficiency and effectiveness, recognizing that we may actually eliminate customers. COMPANYS BACKGROUND THE PROFESSIONAL COURIER The beginning :  was founded in 1987 by Mr .A Braham M r.SAhamed Meeran , Mr. Oommen C. Chacko Late. Mrs. V.Padmavathi Mr. Ronny George Mr. Sumit Batabyal Mr. Suresh Bharathan Mr. Thomas John A year of glory for the Directors of this company because it was the year in which they were united and ventured in to Courier Business was incorporated on 1st November 1987. PROFESSIONAL COURIER gives employment to thousands of people. It has turned hundreds of ambitious aspiring youngsters to be the proud Managers of an elite company. Much more, it is today a Courier organization which is being looked upon by the others as a role model of what a courier should be. Today PROFESSIONAL COURIER in India has 20 Regional Offices, over 2485 Offices, over 5000 Collection Centers and easily well over 25,000 destinations, where delivery is possible, by far, the biggest Courier Network in India. FIRST FLIGHT COURIER First Flight Couriers came into being on Monday, 17th November 1986. It all began with the setting up of three offices at Kolkata, Mumbai and Delhi. The overwhelming response from customers, was not just a dream come true, but the fruits of an early realization and recognition of the tremendous potential that the Indian subcontinent offered in terms of market size. It was the foresight and dynamism of the Founder Chairman and Managing Director, O.P.Saboo which created a spring board for the organization to catapult into what it is today   Indias Largest Domestic Courier Company. 930 First Flight Offices across India 2208 Authorized Collection Centers 452 Franchisee Locations Serving over 5000 Pin code Destinations across India Dedicated Workforce of over 10000 plus employees Strategically located 8 own International Offices Serving over 220 countries globally As a natural corollary to its growth endeavor, First Flight is in the process of setting up a large scale integrated Logistics Division to offer an entire gamut of Warehousing, Inventory Management, Supply Chain Services and Distribution Channels, thereby providing total end-to-end solutions to customers. In keeping with times, First Flight continues to invest substantial effort in building a State-of-the-Art Super Information Technology highway. First Flights commitment to corporate excellence and its yearning for making it a common household name opens floodgates of opportunities and challenges and to meet it head on, shall be the corner stone of its philosophy. METHODOLOGY RESEARCH EXPLORATION Qualitative design The method used to measure customer service effectiveness was firstly I meet customers of both companies asked them open ended questions verbally personal interaction as doing pilot study the responses from all the customers was taken which resulted in the final questionnaire and the data was collected from the company employees, the result of study will contribute knowledge about service proved by the company and to known how far it is effective. Pilot test: The qualitative research test was done with small sample size of 40 customers 20 of each courier service providing company. The questions were then framed based on their responses. Research Plan: Once the problem was identified, I prepare structured questionnaire for collecting the information needed for the research. And then to analysis the data collected before making a conclusion. OBJECTIVES Was to know how effective is the companies service. It was also to know the level at which the company customers are satisfied with the service provided by the company. Source of data: Primary data Questionnaire Personal interaction with the customers. Observation. Secondary data Internet Company reports Data collection: The personal interaction with the customers and questioning them with the help of structured questionnaires and which is filled by the customers personally in my presence. Sampling size: The total sample size is 120 for both companies 60 for each of a service providing company. Sample plan: Random Sampling Target audience: service taking customers of both companies THE PROFESSIONAL COURIER and FIRST FLIGHT. NEED FOR STUDY The main reason behind doing customer service effectiveness survey was to know how much the company is able to satisfy its customer as it was founded on discussing with the management of the professional courier and the first flight courier that the performance of the companies was coming down. The reason for doing customer service effectiveness surveys was also to know as to what are those services which the customers Are accepting from the company and due to which the customers are not satisfied with the company service as a result the market share of the company is decreasing. As an external consultant, my purpose in conducting survey with customers was to share information for the common good. It will be confidentiality and I will use the information to assist the company to make positive progress SCOPE FOR CUSTOMER SERVICE EFFECTIVENESS SURVEY Surveys will help company to measure and understand their customers attitude, opinions, motivation, and satisfaction. Surveys and focus groups help the company to identify areas of customer satisfaction and dissatisfaction. It is the terminology used to describe whether customers are happy and contented and fulfilling their desires and needs at work. Surveys will help the company to measure and understand their training needs for the employees, and also if necessary to put more focused in a particular area were company lake in serving customers. CUSTOMER SERVICE EFFECTIVENESS FOR THE PROFESSIONALCOURIER(PROFESSIONAL COURIER) AND FIRST FLIGHT COURUIER (FIRST FLIGHT) Q1) HOW OFTEN YOU TAKE SERVICE FROM THIS COMPANY (PROFESSIONAL COURIER) (FIRST FLIGHT) The above graphs tells us the users of both the service and how orphan they use the service we can see that customers of PROFESSIONAL COURIER uses service more time than FIRST FLIGHT courier. 2)THE SERVICE DELIVERY DONE BY THE COMPANY VS (PROFESSIONAL COURIER) (FIRST FLIGHT) In the above graph we can clearly see that compared to first flight courier the service delivery of the professional courier is better as more number of customers say its always no time were as no customers of professional courier say its never on time but some customers of first flight courier says its never on time. 3) PLEASE RATE US IN THE FOLLOWING CATEGORIES outstanding above average average below average poor cannot rate professionalism responsiveness support and assistance follow- up overall satisfaction (FOR THE PROFESSIONAL COURIER) 3) PLEASE RATE US IN THE FOLLOWING CATEGORIES outstanding above average average below average poor cannot rate professionalism responsiveness support and assistance follow- up overall satisfaction (FOR THE FIRST FLIGHT COURIER) 4) CONSIDER THE OVERALL KEY AREAS BELOW TELL US HOW IMPORTANT YOU COSIDER EACH AREA TO BE better customer service variety of available services speed and ease of order placement pickup and delivery quality price CRITERIA very important important somewhat important not as important (FOR THE PROFESSIONAL COURIER) 4) CONSIDER THE OVERALL KEY AREAS BELOW TELL US HOW IMPORTANT YOU COSIDER EACH AREA TO BE better customer service variety of available services speed and ease of order placement pickup and delivery quality price CRITERIA very important important somewhat important not as important (FOR THE FIRST FLIGHT COURIER) 5) THE LEVEL AT WHICH COMPANY TACKLE YOUR PROBLEM VS (PROFESSIONAL COURIER) (FIRST FLIGHT) If we see in the above graph first flight courier is better than professional courier in term of tackling the problems faced by the customers. Professional courier is also not too bad. As 38 people say its good at tacking. So can conclude looking at graph that the both companies are equally good in tackling your problem. 6) FEES CHARGED BY THE COMPANY VS (PROFESSIONAL COURIER) (FIRST FLIGHT) With regards to the charges charged for the service given by the companies more customers of both the companies feels that it is charged at reasonable price. There in comparison both the companies are in a same position. 7) IS COMPANY ABLE TO MEET YOUR REQUESTED COMPLITION TIME VS (PROFESSIONAL COURIER) (FIRST FLIGHT) When it was question of whether the company is able to meet your requested time there were very few customers of both the companies who said its done always but were majority said rarely, sometimes, occasionally. But here while comparing we can say that professional courier is better because there are only 1 customer who said its not at all done on time but with the first flight courier 5customer said its not at all done on time. 8) SERVICE GIVEN WORTH THE MONEY YOU PAY VS (PROFESSIONAL COURIER) (FIRST FLIGHT) When it was said that the service given by both the companies is worth the money you pay there was only 1 customer of PROFESSIONAL COURIER who was strongly along with 37 agreed but 7 customers of FIRST FLIGHT was strongly agree followed by 30 agree. Where we can conclude first flight courier is better than professional courier. 9) WHAT IS THE LEVEL OF EFFORTS YOU HAV TO PUT IN GETTING YOUR SERVICE DELIVERED VS (PROFESSIONAL COURIER) (FIRST FLIGHT) In terms of efforts to be put in getting your service delivered the customers of both the companies have to put in more efforts as maximum of the customers of both the companies said they have to put more and lots of effort. So here we can conclude both the companies are week here. 10)SERVICE GIVEN TO YOU IS AS PER YOUR ACCEPTATION VS (PROFESSIONAL COURIER) (FIRST FLIGHT) when it was said that the service is given to the customers as per their acceptation 44 customers of PROFESSIONAL COURIER was strongly agree and agree were else 37 customers of FIRST FLIGHT was strongly agree and agree. From this we can say that in comparison to FIRST FLIGHT the PROFESSIONAL COURIER is better in meeting the acceptation of the customers. 11) YOUR ORDER IS DELIVERED WHERE AND WHEN YOU REQUESTED IT VS (PROFESSIONAL COURIER) (FIRST FLIGHT) In terms of order to be delivered where and when it is asked customers of both the companies looks like customers are satisfied with the this service of the company. But if you see gain many take a neutral stand. Where they are not included neither in agree situation nor disagree situation. Therefore compared to FIRST FLIGHT, the PROFESSIONAL COURIER is little bit in better position in term of accurate delivery. 12) HOW IS PROFESSIONAL COURIER SERVICE COMPARED WITH OTHER COURIER VS (PROFESSIONAL COURIER) (FIRST FLIGHT) First it was whether the customers have used other courier service than what they are using now. All the customers said YES they have used. Were 30 customers of PROFESSIONAL COURIER and 31 customers of FIRST FLIGHT said its same. Where else 28 felt better and only 2 said worse of PROFESSIONAL COURIER. But of FIRST FLIGHT 25 said its same and 4 said its worse. Here again we can conclude to some extent professional courier is better than first flight 13) HOW MANY TIMES IN LAST 6 MONTHS HAVE YOU USED THE PROFESSIONAL COURIER SERVICE VS (PROFESSIONAL COURIER) (FIRST FLIGHT) In the above graph we can see how many times the customers have used the service in last 6 months. But there are not much customers who have used this service for 30 or more than 30 in last 6 month for both companies. 14) WOULD YOU RECOMMEND USING THE SERVICE OF THIS COURIER IN FUTHURE VS (PROFESSIONAL COURIER) (FIRST FLIGHT) When it was asked whether the customer of the company will use the service in future again almost equal number of customer of both the companies said definitely would. But there were some of both the companies who said probably not and definitely not. And also with the reasons as the common answers are written down as positive once and negative once. For the professional courier user it was asked why would you recommend using the service and the answers were in positive as well as in negative POSITIVE (yes) Due to better quality of service. They reach on time always. Good at handling problem faced. Have good safety delivery. Delivery is always done on time. Parcel is accurately delivered were it is asked. Easy in using. It is faster. NEGATIVE (no) Late in delivery. Not very good service in terms of quality. Few collection centre in Goa. For the first flight courier user it was asked why would you recommend using the service and the answers were in positive as well as in negative POSITIVE (yes) Quick service Good Quality service Delivery is done timely and to the place Good at handling customer problems Because of reasonable price NEGATIVE (no) Delay in delivery Not good at handling situation No pick up service. Less collection centre what you have to say about the delivery done by the company PROFESSIONAL COURIER Positive Good quality delivery Make customer satisfied Dont have to face much difficulties Deliver parcel to the concern person Have good delivery boys for on field service. Negative Not done on time (sometimes). Poor delivery in north India. lack of delivery boys in north Goa. FIRST FLIGHT Positive More trusty and more faster Punctual in their delivery Its delivered when its asked Easy and comfortable Negative Dont provide service on time. Average delivery Parcel damage delivery (These are some of the common answers given by all the customers) Here are some of the suggestions to The Professional Courier. They should concentrate more on timely delivery They should put more attention in solving the queries of the customers should also focused on pick up documents from the customers. Try to be more faster and accurate in giving the delivery. Improve parcel packaging. Try and come up with the possible collection centers across Goa. Add the delivery boys in doing the delivery so that it can be done faster. Here are some of the suggestions to First Flight Courier. Put more efforts in doing delivery on time Try and put more time solving customers problem so that all customers are satisfied with this service. See that they put more focus on doing delivery on the within requested time. Company should add up more employees on field doing service delivery, so that it can be done faster and documents will not be pending. ANALYSIS FINDINGS Customers have to put more efforts for getting their services to be delivered. Both the companies lack in providing timely delivery the delivery is done late. The reasons identified is that they have less delivery boys on field doing delivery and because of which document is left undelivered and is done late later. Bad service providers are not only losing their valuable external customers but also their internal customers who are not willing to be associated with the organization for a longer duration. Retaining the loyalties of the customers, both internal as well as external is very critical for the future of the company. The Professional Courier has Lack of collection centre in Goa which make quit difficult for people in getting their document or parcel to the company office or the. When the question comes of solving problems face by the customers both the companies lack in doing so as they cannot service their 100% to the customers therefore not all the customers are satisfied with this service of the company, which is not profitable for the company as they can lose their customers. On surveying the customers it was founded that 35 respondent of TPC i.e the maximum said the give more preference to BETTER CUSTOMER SERVICE and of FF 45 respondent said so which again maximum therefore we can conclude that the customer wants good quality service which include timely, accurate, safe etc. In terms of money or charges charged by both the companies in providing the service is worth the service they provide the maximum respondent of both the companies i.e. 36 of TPC and 38 of FF said its reasonable. So can conclude from this that they are charging fair amount for providing the service. Limitation of the survey: The survey was conducted in a limited duration of six weeks only. No customers are loyal customers they change their service provider whenever they wants so was quit tough to get these companies customers which has taken service from them for quit many times . Many competitors in the market and it was difficult to get the the customer of these both companies. My target audience was the cooperate people and the business people which made it even more difficult to gather information. PROBLEMS IDENTIFIED Communication chain:- the communication system of the company is not in properly form. As the information regarding the company customer any query or any other help required are not directly communicated to the management it takes time due to absent of communication chain. Employee Relation:- Employee relation with the companys customers is not friendly, due to which companies are losing on their business and If you dont have a good relation with your customers it becomes very difficult for you to get business from that person to the company. Responsibilities to employees:- the employees are not much responsible it is said because the customers of both the companies had to put in more efforts in getting their service delivered Lack of collection centre for (TPC):- the customers of colvale, pernem (Tuem industrial estate) has to face difficulties in sending their courier because they have come all the way to mapusa. Delivery:- not all the time delivery by both the companies is done on time. it is not reach as per the customer requested time. SOLUTION In the interest of building a relationship of honesty, integrity, and trust, with the company customer, the results should be communicated effectively to the customers and the company customers should receive information in a timely manner when it is asked. Also company managers need to track progress and communicate implementation successes and failures to the employees so that they can accordingly work on field improving the same. Company should constantly strive to provide necessary information to their customer when ever asked that will increase their awareness of the larger scope of the operation and provide them a sense of satisfaction so that they will continue using your service. Company should also put more focus on talking to the customers could be personally or online how they wants and knowing their quires or problem face by them at any point of time while taking service so that it will gave them a sense of concern for them thinking yes company cares their customers which will help them to retain the customers. Company should try to improve relationship within the company customers. They can do this by constantly keeping in touch with the customers. This will lead to better interaction with the customers and the company employees and this will lead to improved relation which will future give company a good business. Successful Deliveries:- A successful delivery is directly tied into a timely one. Success is more than just getting the goods to their destination on time. It also means a safe delivery, parcel reaching the customer without damage and accurately to the pace where it has been asked. Recommendation / Suggestions to company Add more service delivery boys to improve customer service standards:- This is the most common method that most organizations firmly believe in. They tend to add up the numbers of people in the service delivery chain improving systems and processes which provides a positive result and further improves the process and service experience for the customers. It will also motivates the employees to increase their performance levels and improve the service delivery experience for their customers which ultimately benefits the company. Provide service training to the company employees:-Training the employees goes a long way in ensuring the effectiveness of service delivery of the organization. Training not only helps the employees in learning new techniques and tricks but also helps them in realizing that the company is concerned about their future in the organization and it is taking necessary steps to ensure its growth in the firm. It motivates the employees to increase their performance levels and improve the service delivery experience for their customers. Training and involving the employees in various decisions or discussions of organization. Apart from their routine activities makes them feel good as if they take ownership of the company and could improve the service that they provide to their customers. There is an increase in the willingness to satisfy the customers especially when there is customer complaint in order to ensure that the customer goes back satisfied and his loyalty is retained by the organization the training is very important. Cost saving option:- if you have goods to be delivered that are large and take up a lot of space and weight, a sea freight option likely would make more sense than air freight if the destination is across the country, if the destination is just a few miles away i.e. within the country or in the neighboring states, than some type of road service would likely be the best option in order to minimize the cost CONCLUSION AND LEARNING To conclude I would like to say it was of a great experience conducting my summer internship on comparative study on The Professional Courier and first flight courier. Working on my study I came to know many things about the service industry as how its work. I gained much more knowledge in marketing field as how its function, and as how to out approaching the customer along with the customer acceptation as to what customers wants and what they dont want. flow of proper communication from top to bottom and bottom to top plays a very important role in any organization as timely providing information regarding the customers if any quires is there by the employees to the company helps them to contribute to the success of the company, as company can makes necessary changes where ever required and also to come up with a solution to their quires . Also came to know how the employees deal with the customers of the company as to what is their needs and wants and how they are meet also not meet and how the customers reacts to it later.